Shipping policy

At Prenutra, we are committed to delivering your order as quickly and safely as possible. We proudly ship worldwide from our UK distribution centre, ensuring customers across the globe can enjoy our products.

2. Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if applicable).

  • Please allow additional processing time during high-demand periods such as sales or holidays.

3. Shipping Rates & Delivery Times

Region Estimated Delivery Time Shipping Cost
United Kingdom 2–4 business days Free on orders over 
Europe 5–10 business days Calculated at checkout
North America 7–14 business days Calculated at checkout
Asia & Oceania 10–15 business days Calculated at checkout
Rest of World 10–20 business days Calculated at checkout

Please note that delivery times are estimates and may vary depending on customs processing and local postal services.

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees once the shipment reaches your destination country.

  • These charges are not included in the product price or shipping cost.

  • Customers are responsible for paying any applicable fees upon delivery.

  • Prenutra is not responsible for delays caused by customs clearance.

5. Tracking Your Order

Once your order has been shipped, you’ll receive a tracking number via email. You can use this to monitor the progress of your delivery online.
If tracking information is unavailable for your country, please allow the estimated time frame before contacting our support team.

6. Lost or Delayed Shipments

If your order is significantly delayed or appears lost in transit, please contact our support team at info@prenutra.co.uk with your order number. We will investigate and assist you in resolving the issue.

7. Incorrect Shipping Information

Please double-check your shipping address at checkout. Prenutra is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error after placing your order, contact us immediately — we’ll do our best to correct it before dispatch.

8. Contact Us

For any shipping-related questions or concerns, please contact our Customer Care team:
📧 info@prenutra.co.uk
🌐 www.prenutra.co.uk